Returns.
Questions about an order? Contact the Embrowerment® Concierge · 646.798.2723 · hello@embrowerment.com
01Eligibility
[Return window — e.g. number of days from delivery — and condition requirements for returned products.]
02Non-returnable items
[Items that cannot be returned, e.g. opened skincare or used tools, for hygiene reasons.]
03How to start a return
Email hello@embrowerment.com with your order number and the item(s) you would like to return. The Embrowerment® Concierge is available Monday–Sunday, 2:00 PM – 7:00 PM EST.
04Refunds
[How and when refunds are issued, to which payment method, and whether shipping costs are refunded.]
05Exchanges & damaged items
[Process for exchanges, and for items that arrive damaged or incorrect.]
06Services
Permanent makeup services, consultations and follow ups are covered by our PMU Policies, not this returns policy.